READ CAREFULLY
PURCHASING OPTIONS
Orders by phone: You can receive personalized information about the items by calling:
Iván Rodríguez López: +34 689 24 00 14
Orders through the website: Using the shopping cart.
- “In stock” indicates product availability.
- Available items will be shipped immediately.
If any items are not available:
- Possibility to reserve products marked as “Available for pre-order.”
- Reserved items will be shipped immediately once they become available again.
PAYMENT OPTIONS
Bank transfer: Through your online banking. Request your digital signature from your bank to carry out all types of transactions securely and conveniently from home.
At the bank’s physical office.
Bank account details will be provided at the end of the order via email.
To speed up order processing, customers must send an email with the payment receipt to the store’s email address where the order was placed.
In the transfer reference field, indicate your full name and order number.
ATM payment, no fees: You can also pay with your card at an ATM, indicating your full name and order number.
Bizum payment: Not available.
Cash on delivery: This option has been removed due to lack of commitment from certain customers who refused orders upon delivery.
Credit/debit card, Stripe, no fees: Accepted.
Invoices for orders can be downloaded directly from your customer account area.
Orders will be shipped once payment is completed and confirmed.
In the case of bank transfers, orders will not be shipped until the amount is cleared in the bank account.
RATES AND HOME DELIVERY SERVICE
- Mainland Spain: FREE SHIPPING!
- Europe: FREE SHIPPING on orders over €400.
The customer will receive their order within 24/72 hours after it leaves the warehouse. A confirmation email will be sent so you can track the status of your order at all times.
The shipping company will be chosen depending on the weight and dimensions of the order, and delivery may be made in one or more shipments depending on convenience and availability.
The only possible delivery delay may be due to warehouse or factory preparation times. In such cases, we apologize in advance for any inconvenience.
RETURNS
When receiving a delivery, always sign the carrier’s delivery note with the remark: “PENDING REVIEW.”
If the customer accepts a package that clearly shows signs of tampering or damage, responsibility lies with the customer, and no claims can be made if items are broken or missing. In such cases, the transport company is responsible only until the package is delivered; once accepted in those conditions, claims cannot be made.
If the package arrives in good condition but the contents are damaged or incomplete, the customer must contact:
Iván Rodríguez López: +34 689 24 00 14
within 5 days of receipt, based on the delivery certificate issued by the carrier.
In this case, an insurance claim will be initiated with the transport company, and the customer must cooperate by providing photos and information required to process the claim.
Required photos:
- Outer packaging (including bubble wrap)
- Open box showing internal protections
- Shipping label attached by the carrier
- Damage to the product
Once the claim is processed, the order will be replaced so the customer does not have to wait for the claim resolution.
Defective or malfunctioning items will always be replaced.
Replacement procedure:
- Once confirmed, the customer must repackage the items as originally delivered.
- Contact Iván Rodríguez López: +34 689 24 00 14 to arrange pickup by the carrier.
- Replacement items will be shipped as soon as possible.
Right of Withdrawal
All products may be returned under the right of withdrawal within 14 days from receipt of the product, provided they are in perfect condition and exactly as described.
Reasons such as:
- “I no longer want it”
- “I found it cheaper”
- “I don’t like the color”
- “Purchased by mistake”
- “Design different than expected”
- “I received a similar gift”
- Or any personal reason unrelated to the seller or the product description
→ In these cases, the return shipping costs must be covered by the buyer.
If the reason does not obligate the seller to assume transportation costs, the return expenses (both shipping and return) will be deducted from the product price.
If the product was paid by card, any bank fees charged by the payment entity will also be deducted.
Products must be in perfect condition, with all original parts, accessories, and packaging.
In the case of sexual products, the sanitary seal must remain intact. Otherwise, the refund will not be issued, and the buyer will need to arrange collection at their own cost.
The right of withdrawal is regulated by Royal Legislative Decree 1/2007 of 16 November (Consolidated Text of the General Law for the Defense of Consumers and Users).
Legal Reference
What is the right of withdrawal?
It is the right of every consumer to return what has been purchased, rendering the contract null and void as if it never existed.
Article 68.1 – Royal Legislative Decree 1/2007:
“The right of withdrawal of a contract is the consumer’s right to render the contract null and void by notifying the other party within the established period, without the need to justify their decision and without incurring any penalty.”
Article 69 – Obligation to inform about the right of withdrawal:
The seller must provide written information, in a clear and precise manner, about the right of withdrawal, including requirements, consequences, and return modalities.
Article 71 – Period for exercising the right of withdrawal:
Consumers have a minimum of 14 calendar days to exercise their right, counted from the day of delivery of the goods (or service contract conclusion).
If the seller fails to provide proper information, the withdrawal period is extended up to 12 months.
Article 73 – Expenses related to withdrawal:
Exercising the right of withdrawal will not involve any cost to the consumer.
Exceptions: Certain goods and services are excluded (lottery tickets, shares, fresh food, perishable goods, or products subject to price fluctuations).
If the company is established within the EU, Spanish law applies. If it is outside the EU, international agreements will apply.
Return of Non-Defective Products
Spanish law does not strictly regulate returns of non-defective products. However, under free market principles, the seller may set return policies, such as:
- Returning products without defect.
- Exchanging them for vouchers of equal value.
- Exchanging them for another product of equal value.
- Refunding the purchase price in case of mistaken purchase.
WARRANTY
Contact:
Iván Rodríguez López: +34 689 24 00 14
The seller must deliver products that conform to the contract and is liable for any lack of conformity existing at delivery.
- Warranty period: 2 years from delivery.
- For second-hand products: minimum of 1 year (can be agreed).
- Defects appearing within 6 months are presumed to have existed at delivery.
Customer rights:
- Demand repair or replacement.
- If these are not possible, request a price reduction or contract termination (unless the defect is minor).
Rules:
- Repairs/replacements are free of charge (including shipping, labor, and materials).
- Must be carried out within a reasonable time without major inconvenience.
- Repairs and replacements suspend the warranty period until delivery back to the customer.
- In case of continued nonconformity, the customer may demand a price reduction or contract termination.
Defective products:
A product is considered defective if it does not provide the safety reasonably expected. Manufacturers/importers are liable for damages caused by defective products.
Durable goods:
Consumers are entitled to technical service and spare parts for at least 5 years after the product ceases to be manufactured.